UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now! (UP! Your Service)
By Ron Kaufman.
Description
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees. - from Amzon
ISBN(s)
9810529597, 9789810529598
